Privacy Policy
Introduction
This notice applies across all websites, applications and services that we own and operate. For the purpose of this notice, we will refer to these as our ‘services’. When we say ‘personal data’ we mean identifiable information about you, like your name, email, address, support queries, feedback and so on. If you can’t be identified (for example, when personal data has been aggregated and anonymised) then this notice doesn’t apply.
Who are we
When we refer to ‘we’ (or ‘our’ or ‘us’), that means Increments Technology Limited which is a registered company in the United Kingdom (company number 12517405). Our contact details are available on our contact us page.
How we collect your data
When you visit our websites or use our services, we collect personal data. The ways we collect it can be broadly categorised into the following:
Information you provide to us directly: When you visit or use some parts of our websites and/or services we might ask you to provide personal data to us. For example, when you sign register to use an application or make contact with us.
Information we collect automatically: We collect some information about you automatically when you visit our websites or use our services, like your IP address and what type of device you are using. We also collect information about how you navigate through our websites or services such as what pages you use and what links you click on. This information helps us to understand how our services are performing and enable us to develop them to provide the best user experience for you.
Where we collect personal data, we’ll only process it where one or more of the following apply:
to perform a contract with you (or your employer if you are using our services at work)
where we have legitimate interests to process the personal data and they’re not overridden by your rights
in accordance with a legal obligation
where we have your consent
If we don’t collect your personal data, we may be unable to provide you with all our services, and some functions and features on our websites may not be available to you.
How we use your data
First and foremost, we use your personal data to operate our websites and provide you with any services you’ve requested, and to manage our relationship with you. We also use your personal data for other purposes, which may include the following:
To communicate with you. This may include:
providing you with information you’ve requested from us
operational communications, like changes to our websites and services, security updates, or assistance with using our websites and services
marketing communications (about a product or service we think you might be interested in) in accordance with your marketing preferences
asking you for feedback or to take part in any research we are conducting
To support you - This may include assisting with the resolution of technical support issues or other issues relating to the websites or services
To monitor and improve our services - For example, by tracking your use of websites and services so we can keep improving, or by carrying out technical analysis of our websites and services so that we can optimise your user experience
To protect - So that we can detect and prevent any fraudulent or malicious activity, and make sure that everyone is using our websites and services fairly and in accordance with our terms of use/ contracts
How we can share your data
Where possible we will not share your personal data with any third parties. We will only disclose your personal data to regulators, law enforcement bodies, government agencies, courts or other third parties where we think it’s necessary to comply with applicable laws or regulations, or to exercise, establish or defend our legal rights. Where possible and appropriate, we will notify you of this type of disclosure
International Data Transfers
Our systems are all hosted and managed within the UK or the European Economic Area (EEA). In the unlikely event that your data were to be transferred outside of the EEA we will ensure safeguards are put in place to ensure your data remains protected.
Security
Security is a priority for us when it comes to your personal data. We’re committed to protecting your personal data and have appropriate technical and organisational measures in place to make sure that happens.
Retention
The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it. We’ll retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it. Following that period, we’ll make sure it’s deleted or anonymised.
Your rights
It’s your personal data and you have certain rights relating to it. When it comes to marketing communications, you can ask us not to send you these at any time – just follow the unsubscribe instructions contained in the marketing communication, or send your request to privacy@increments.tech
You also have rights to:
know what personal data we hold about you, and to make sure it’s correct and up to date
request a copy of your personal data, or ask us to restrict processing your personal data or delete it
object to our continued processing of your personal data
you can exercise these rights at any time by sending an email to privacy@increments.tech
If you’re not happy with how we are processing your personal data, please let us know. We will review and investigate your complaint, and try to get back to you within a reasonable time frame. You can also complain to your local data protection authority. They will be able to advise you how to submit a complaint.
How to contact us
We’re always keen to hear from you. If you’re curious about what personal data we hold about you or you have a question or feedback for us on this notice, our websites or services, please get in touch at privacy@increments.tech